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Mistakes Companies Make in Crisis Communications: Seven Deadly Sins in the Digital Age

By Patricia Harden, APR, President & CEO, Harden Partners Business crises have dominated the headlines this year for some of the largest businesses in America. From the drip-drip of ongoing coverage of Wells Fargo’s travails

By |07, 2017|Categories: Case Studies, Communication Programs, PR Strategies, Social Media Strategy, Marketing Communications, Crisis Communications, Public Relations, Blog|Tags: , , , |Comments Off on Mistakes Companies Make in Crisis Communications: Seven Deadly Sins in the Digital Age

Harden’s 10 Rules for Strong Client Relationships

By Cindi Goodsell, Director   At Harden, we have 10 rules to create strong client relationships, which is probably why our client engagements tend to last for many years. Results matter, but they are not

Getting John Muir Health Noticed for their Great Community Work to Fight Colorectal Cancer

Staff and volunteers at the Digestive Health Fair. Image courtesy John Muir Health. One of the great things about doing healthcare public relations is that there’s always something interesting to talk about. These

By |05, 2017|Categories: Communication Programs, PR Strategies, healthcare public relations, Public Relations|Tags: , , , , , |Comments Off on Getting John Muir Health Noticed for their Great Community Work to Fight Colorectal Cancer

Getting Press Attention—Can’t Deny Media Loves to Cover Lies

Good PR Counsel Should Steer You Toward Truth Telling and Accuracy By Cindi Goodsell, Director During the spring of 2017, nearly every major news service reported on the false information shared in President Trump’s Tweet

3 take-ways from #SMMW17 & my re-cap

By Erica Lawler, Director of Digital Marketing, Harden Partners I had the pleasure and privilege to speak at Social Media Marketing World 2017, a fantastic event thrown annually by Social Media Examiner. 3,000 individuals attended

By |04, 2017|Categories: Case Studies, Blog|Comments Off on 3 take-ways from #SMMW17 & my re-cap

It’s the Culture, Stupid: The Sorry Cases of Wells Fargo and United Airlines

Systemic Failures of Culture that Override Reason, Common Sense and Decency By: Patricia Harden As we watch the video of a United passenger bloodied and being dragged off the plane, we are horrified.  Reading the